Get answers to common questions about our GPS tracking devices, pricing, platform features, and how our pay-once tracking solution works.
General Questions
What is GlobalTrackingTechnology?+
GlobalTrackingTechnology provides professional-grade GPS and IoT tracking devices for shipments, containers, assets and equipment. We offer flexible tracking solutions tailored to your supply chain needs.
How is this different from other tracking solutions?+
Our devices are pre-configured and ready to use out of the box. Simply activate the tracker, attach it to your shipment, and start monitoring in real-time on our cloud platform.
What can I track with your devices?+
Our devices can track shipments (parcels, pallets, freight), shipping containers, cold chain cargo (temperature-controlled), and assets/equipment. We offer different device tiers with varying capabilities to match your specific tracking needs.
Devices & Technology
How long does the battery last?+
Battery life varies by device tier and reporting frequency, but typically ranges from 30 to 90 days. Standard devices configured for hourly updates can last 60+ days. We'll help you configure the optimal reporting interval for your route and requirements.
Where do devices work?+
Every device includes a global SIM that works in 190+ countries. Our multi-network cellular connectivity means devices automatically connect to the strongest available network wherever they are — no roaming add-ons or coverage gaps.
What positioning technologies do you use?+
Depending on the device tier: Basic devices use LBS (cell-tower positioning), Standard devices use GPS + LBS + WiFi for higher accuracy, and Premium devices add environmental sensors (temperature, humidity, light) to the positioning capabilities.
Do I need to return the device?+
No. Our devices are designed for single-use tracking. When your shipment arrives and tracking is complete, you can dispose of the device responsibly. There's no return shipping, no lost device fees, and no hassle.
Platform & Features
How do I access the tracking platform?+
Our cloud-based platform is accessible via any web browser — no software installation required. When you order devices, we'll set up your account and provide login credentials. You can track all your active devices from a single dashboard.
Can I set up alerts and notifications?+
Yes. You can create geofence zones and receive alerts via email or SMS when devices enter or exit defined areas. Premium devices can also alert on temperature excursions, humidity changes, and light detection (container opening).
Can I integrate tracking data with my systems?+
Standard and Premium tier customers get API access to integrate tracking data with existing TMS, WMS, ERP or custom systems. We also support webhooks for real-time event notifications to your applications.
Pricing & Orders
How does pricing work?+
Contact us for a custom quote based on your tracking requirements. Pricing varies depending on device type, features, and volume. We offer flexible options to suit different supply chain needs.
What are the different pricing tiers?+
We offer three tiers: Basic (LBS positioning, geofence alerts), Standard (GPS + WiFi positioning, motion alerts, API access), and Premium (full sensor suite including temperature, humidity, light detection, plus compliance reports). Contact us for specific pricing.
Is there a minimum order quantity?+
No minimum order quantity. You can order as few or as many devices as you need. Whether it's one high-value shipment or hundreds of containers per month, we can accommodate your requirements.
How do I get a quote?+
Fill out our quote request form with details about what you're tracking, your typical routes, and volume. We'll respond within 24 hours with a tailored recommendation and transparent pricing.
Still Have Questions?
Our team is happy to answer any questions about our tracking solutions. Get in touch and we'll respond within 24 hours.